Careers
Front Office Manager -
You will be joining a highly approachable and welcoming team where individuals are treated with respect and professionalism.
Guests frequently comment on how friendly, helpful, and professional the staff are; a direct reflection of our people-focused culture.
REQUIREMENTS
- Minimum of 3 years experience in Hospitality within a 4 star or 5 star Hotel, with at least 1 year in a supervisory or management position
- Excellent leadership and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in hotel management software and Microsoft Office
- Exceptional customer service skills and a friendly, approachable demeanor
- Ability to work flexible hours, including weekends and holidays
- Strong organisational and time-management skills
- Knowledge of Room Master software would be considered an asset
- Ability to handle high-pressure situations and maintain composure
- Excellent communication skills, both written and verbal English
- Attention to detail and ability to multitask effectively
- Candidate must already be based in Malta, with the legal right to work in Malta
responsibilities
- Oversee front office staff, schedules, and training.
- Ensure smooth check-ins/outs and resolve guest issues.
- Address feedback and enhance guest experience.
- Improve efficiency and service standards.
- Monitor metrics and optimise operations.
- Manage billing and transactions.
- Stay updated on trends and best practices.