Room Attendant - SVH-RA

REQUIREMENTS

responsibilities

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
• Cleans guest bathroom/bedroom/floor corridor.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Remove dirty bed linen and make up bed with clean linen.
• Dust and polish all furniture.
• Responsible for the cleanliness and maintenance of his work area
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift